Return Policy

Thank you for choosing American Zhanmeng Trading Co., Ltd, DBA TradeSecond as your trusted wholesale provider. We strive to ensure your complete satisfaction with our products and services. In the event that you need to return a product, we have established the following Return Policy to facilitate a seamless and efficient process.

Return Eligibility: Products are eligible for return within 30 days from the date of purchase. Returns are accepted for unused, undamaged, and unaltered products in their original packaging and condition. Customized or personalized products cannot be returned unless they are defective or damaged upon receipt. Clearance items and products marked as "Final Sale" are not eligible for return.

Return Process: To initiate a return, please contact our Customer Service team within the specified return period by email or phone, providing the following information:

  • Order number
  • Product name and description
  • Reason for return

Our Customer Service team will provide you with a Return Authorization Number (RAN) and further instructions on how to proceed. The RAN must be clearly marked on the outer packaging of the returned product(s). Returns without a valid RAN may be subject to delays or refusal. Customers are responsible for the return shipping costs, unless the return is due to a shipping error or defective/damaged product received.

Inspection and Refund: Upon receiving the returned product(s), our Quality Assurance team will inspect the item(s) to ensure they meet the return eligibility criteria. Refunds will be issued within [number of days] business days after the inspection is completed and approved. The refund will be processed using the same payment method used for the original purchase. Shipping and handling fees are non-refundable unless the return is due to a shipping error or defective/damaged product received.

Exchange: If you wish to exchange a product for a different size, color, or model, please follow the standard return process as outlined above and place a new order for the desired item(s). The exchange request will be treated as a separate transaction, subject to the terms and conditions of this Return Policy.

Limitations and Exceptions: American Zhanmeng Trading Co., Ltd reserves the right to refuse a return or exchange if the product does not meet the eligibility criteria stated in this Return Policy. Returns that are not compliant with this policy may be subject to restocking fees or rejection. American Zhanmeng Trading Co., Ltd is not liable for any damages incurred during the return shipping process. We recommend using a reliable shipping service and purchasing insurance for valuable items.

We value your business and are committed to providing excellent customer service. Should you have any questions or require further assistance regarding our Return Policy, please contact our Customer Service team.

Note: This Return Policy is subject to change without prior notice. Please visit our website or contact Customer Service for the most up-to-date version.

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